News Release

On January 21, 2019, Milton Council approved the outsourcing of dog licensing to DocuPet to enhance compliance and improve the customer experience. Milton’s Animal Control By-law requires that all dog owners obtain a license every year. The cost of licenses range from $34 to $80.

As part of Milton’s agreement with DocuPet residents will be provided with an enhanced online experience, including automatic renewal options, online pet education, a rewards program, and real-time lost and found animal reporting. A door-to-door awareness campaign in the spring/summer will be used to increase awareness about animal licensing and provide pet owner education.

“Modernizing our dog licensing program with DocuPet will allow us to achieve enhanced compliance in tandem with a better customer experience,” said Troy McHarg, Interim Commissioner of Corporate Services. “This is another example of Milton’s commitment to evaluate our programs and services to find efficiencies and improve service delivery.”

The transition to Milton’s new service provider is expected to occur mid-February. For more information contact Animal Services 905-878-7252 x2254.

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For media inquiries, please contact: 

Jodie Sales
Director, Corporate Communications & Government Relations
905-878-7252 x2110