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Rider alert

Milton Transit is committed to providing a safe and secure transit service. In support of this commitment, we are implementing a security camera program on all transit buses starting on Nov. 15, 2021.

The purpose of the security camera program is to:

  • Ensure the safety and security of passengers, pedestrians, operators, employees and Town property
  • Investigate personal injury and claims
  • Investigate and proactively resolve operational matters that could lead to a safety and security concern, or personal injury

The security camera program is guided by a policy that governs how the system is used in accordance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Personal information is collected under the Municipal Act, for the purpose of detecting, deterring and investigating unlawful and safety/security activities, investigating personal injury and other legal claims and proceedings, and investigating and resolving operational matters.

Monitoring

The Town does not monitor the security camera system in real-time. Video and audio surveillance recordings are only reviewed if necessary, for the purpose of detecting, deterring and investigating unlawful and safety/security activities, investigating personal injury and other legal claims and proceedings, and investigating and resolving operational matters.

Notifications

Signs are posted on the exterior and interior of buses to advise occupants that activities are under video surveillance, including audio recording.

Access and records

Only designated personnel can access and release surveillance recordings from the security camera system.

Non-accessed recorded information is electronically erased and disposed of after 15 days. Surveillance records used for labour relations activities, legal claims or proceedings, criminal, safety or security investigations from a law enforcement agency, including evidentiary purposes, are retained in accordance with Town’s Record Retention By-law (three years from the date the record was used). Recordings specific to investigations of operational matters are retained for 30 days.

Visit our website to for more detailed information about Milton Transit policies.