Milton Online Registrations: Frequently Asked Questions

Answers to Frequently Asked Questions

I. Using the Online Registrations System

II. Account PINs and Barcodes

III. My Account

IV. Registration

V. Additional Information 

I. Using the Online Registrations System 

1.      I registered for all of my courses. Why do I keep getting re-directed to the account log-in screen?

This could be due to the type of Internet browser you are using. The following Internet browsers are recommended to ensure successful transactions while registering online: Internet Explorer (6.0 or higher) and Firefox ( 2.0 or higher).

2.      What happens if I lose my Internet connection while I am registering?

If your registration session is interrupted, you can return within approximately one hour and your session will still be in memory. This means you can pick up exactly where you left off. If you added a course to your basket before your session was interrupted, a spot in that course will have been held automatically for you.

3.      I clicked on "Go to checkout" but I didn't make a payment before I logged out. Did my registrations go through?

If you did not complete your payment and did not receive your confirmation receipt, then your registrations were NOT successful. However, if you log in again within approximately one hour, you should be able to pick up where you left off, submit a payment and complete your registration.

4.      I keep getting a "Page is Busy" message. What does that mean?

If you are getting this message, it is most likely due to high demand, which causes a delay in access to the Milton Online Registration system. Please wait a full 50 seconds and then "refresh" the page in your browser to be given the next available Milton Online Registration session.

Town of Milton staff monitor online usage volumes and make every effort to help you complete your registration.
Alternative options for registration include:

  • In-person registration: Milton Leisure Centre, Sports Centre, Seniors' Activity Centre beginning at 9:00 am on registration start days (Centre for the Arts beginning at 11:30 am)
  • Automated touch-tone telephone registration system: 905-875-5400 (1-800-418-5494,ext. 2430). Please note that this method is not available for summer camp registration and programs that require a doctor's note.

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II. Account PINs and Barcodes

1.      I am new to Milton and have never registered for Town of Milton programs. How do I get barcodes and a PIN? 

If it is your first time registering and you do not have a client barcode and account PIN, click on the Milton Online Registrations Start page and select "Request an Account." Complete the online form and "Submit Request." After two business days, click "Sign in," followed by the "Forgot Password" link, enter your email address and press "Send" to have your account barcodes/PIN numbers emailed to you.

2.      I forgot my account barcode and/or family PIN. What should I do?

To request your account barcode and family PIN numbers by email, click "Sign in," followed by "Forgot Password."  Enter your email address and press "Send" to have your account barcodes/PIN numbers emailed to you.

To verify your email address sign in, click on "My Account" and your email address will be listed under the account details. If an email address does not exist or needs to be updated, select "Edit Account Details" to make your changes, then press "Save Changes."

3.      Why do I get an error message when I enter my Account PIN and Client Barcode?

Make sure you enter these numbers in the correct order. You must enter your client barcode first and your account PIN second. To verify your barcode and PIN, contact the Registration Help Desk as noted at the bottom of this page.

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III. My Account 

1.      I would like to add one or more family members to my account. How do I do this?

Sign in to your account and click on "My Account". Select"Create New Registrant," located at the bottom of the registrants list, enter the information and click "Save Changes." You will automatically receive an email with the added client's barcode, and the client will now appear in your family listing.

2.      I would like to change my mailing or e-mail address. How can I do this?

Sign in to your account and click on "My Account", select "Edit Account Details," make your changes and press "Save Changes." For further information, contact the Registration Help Desk as noted at the bottom of this page.

3.      Do I need my confirmation receipt? How can I print a receipt?

We encourage you to print a copy of your receipt at the time of registration. It is your confirmation indicating program details and any important information you need to know. If you need to reprint a receipt, sign in to your account, click on "My Account," then click on the registrant's name that you would like the receipt for and click on "History." Choose "Email Receipt." Your receipt will automatically be sent to the email address noted on your account. Note: this will only apply if you have an email address in our database.

4. How do I obtain a tax receipt for income tax purposes?

Please keep your program confirmation receipt to use as your official tax receipt. If you need another copy, follow the instructions for re-printing a confirmation receipt, listed above.

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IV. Registration 

1.      Can I still register my child if he or she is younger than the minimum age specified for a program?

If your child is not yet the minimum age specified, but he/she will be of age when the program starts, your child is still eligible to be enrolled in the program; however, you won't be able to register online or by touch-tone telephone, so you will need to register in person. Please note some exceptions and our age policy:

Program Type/Age Group

  • Preschool (1 - 5 years): Within Age Range by the end of the program
  • Children & Youth (6 - 17 years): Within Age Range by December 31*
  • School Breaks/Camps: Within Age Range by December 31, unless otherwise indicated in program description
  • Swimming Lessons: Start of the program, unless otherwise indicated in program description
  • Inclusion (Special Needs): Within Age Range by December 31*

*Participants must be within the age range by December 31 of the year the program is taken.

Please note: Proof of age (such as a birth certificate) may be requested at any time to confirm a participant's birth date.

2.      Oops! I registered for the wrong course by mistake - what do I do?

If you haven't made a payment yet, simply remove the course from your basket and select another course. If you have checked out and made a payment, and it is at least three days before the course start date, you can withdraw from the course and a credit will be placed on your account. Then, simply register for the correct course using your account credit as your payment.

3.      Can I withdraw from a course online? And if so, how can I obtain a refund?

As with any course registration, you can withdraw online up to seven days before the course begins. Sign in to your account, click on "My Account," then click on the registrant's name that you would like and click on "History" and  select the "Withdraw" button located beside the course you want to remove.

4.      What happens if the course I am registering for is full?

If the course is full, you will be prompted to add your name to the waitlist. As soon as a spot becomes available, Town staff will call to let you know. For more information, see question #6 below.

5.       How can I tell if a course is available or if I have been waitlisted? 

The activity details will show the number of spots available; if it is at 0, you will need to select the waitlist option and follow the prompts provided.  The website will give you instructions on what to do next.

6.       How will I know if a spot becomes available after I have waitlisted?

If a participant withdrawals from the course you are waitlisted for and you are the next person on the list, you will receive a phone call from Town staff. You will have 24 hours to accept or decline the spot. To secure your spot you must sign a program registration receipt and provide payment with a customer service representative within 24 hours.

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V. Additional Information

For further information about registering online, contact the Registration Help Desk during regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.) by email or phone: 905-878-7252, ext. 2440.