Making a Claim

If you have incurred costs due to personal injury or property damage that you believe the Town may be responsible for and would like to file a claim, follow the process outlined below. In some situations, you are required file a claim within 10 days of the incident.

We suggest that in all cases of damage you contact your insurance company or broker. Depending on the type of property damage, and the insurance policy you purchased, you may be eligible for greater compensation that you can legally recover from the Town or other party.

Note: That payment in respect to property damage or bodily injury is contingent upon the Town being found legally liable.

Claim Reporting Process 

  1. Prepare your Notice of Claim Package.
  2. Submit the package to Risk Management within 10 days of the incident:
    • Risk Management
    • 150 Mary Street Milton, Ontario Canada L9T 6Z5
    • Phone: 905 875-5404 Fax: 905 878-4231
    • Email: Risk Management
  3. Risk Management staff will contact you using the contact information you have provided.


Note : Fraudulent claims cost all taxpayers. The Town will prosecute all fraudulent claims to the full extent of the law. 

Response Time 

Upon receipt of your claim, the Risk Management staff will acknowledge your claim within 10 business days. An investigation begins upon receipt of your claim and typically an initial response will be sent within three weeks.