Policies

Milton Transit has established designated priority seating areas for use by passengers with disabilities. This is in compliance with Section 49 of the Integrated Accessibility Standards Regulation. 

Courtesy Seating areas have also been allocated for use by those who may benefit from having a seat near the front of the bus. This includes, but is not limited to:

• Seniors
• Expectant mothers
• Persons travelling with infants or small children

Guide dogs and service animals are permitted onboard Milton Transit. When it is not apparent that an animal is a service animal, you must present a letter from a physician or nurse confirming your need for a service animal. All other animals may be carried onboard as long as they are secured in a pet carrier that can fit between the seats and does not occupy the aisle. Exotic pets are prohibited.

The Town does not monitor the security camera system in real-time. Video and audio surveillance recordings are only reviewed if necessary, for the purpose of detecting, deterring and investigating unlawful and safety/security activities, investigating personal injury and other legal claims and proceedings, and investigating and resolving operational matters.

Signs are posted on the exterior and interior of buses to advise occupants that activities are under video surveillance, including audio recording.

Only designated personnel can access and release surveillance recordings from the security camera system. Non-accessed recorded information is electronically erased and disposed of after 15 days. Surveillance records used for labour relations activities, legal claims or proceedings, criminal, safety or security investigations from a law enforcement agency, including evidentiary purposes, are retained in accordance with Town’s Record Retention By-law (three years from the date the record was used). Recordings specific to investigations of operational matters are retained for 30 days.

The following guidelines are in place for Milton Transit passengers:

• Have your fare ready when boarding the bus
• Respect Milton property and the property of your neighbours by refraining from loitering and littering while waiting at the bus stop
• Dispose all personal garbage responsibly
• Refrain from using profane or discriminatory language
• Use headphones while operating personal audio devices
• Remove backpacks upon boarding the bus to make room for other passengers
• Place your backpack on your lap or on the floor in front of you when asked
• Remove all recreational footwear and equipment, such as roller skates, inline skates and ski boots
• Shoes and shirts must be worn on the bus
• Refrain from using strong perfumes and colognes
• Talk quietly while on your cell phone
• Upon boarding, please move back, and exit using the rear doors where possible
• Small snacks and drinks in a sealable cup are permitted as long as they are properly contained 

You are responsible for your own personal belongings. Firearms, prohibited weapons, toxic and combustible/explosive materials, such as wet-cell batteries, propane tanks and gasoline containers, are not permitted onboard.

Transporting bulk items, such as parcels and sporting equipment, is permitted as long as it is safe to do so. This decision is made by the operator. Bulk items brought onboard must be in your possession at all times, in a position where the items do not obstruct the aisle or compromise the safety of other passengers.

E-bikes and E-scooters are not permitted onboard Milton Transit buses or on bike racks.

Milton Transit is not responsible for any lost or misplaced articles. If you have lost a personal item while travelling on any Milton Transit service, please contact us by email or call 905-864-4141 from Monday to Friday between 8:30 a.m. to 4:30 p.m. Be prepared to describe your item and to provide details of your trip (e.g. route number, time, direction of travel, etc.). Unclaimed items are kept for 60 days.