Accessible Milton

Accessible Documents

Any document, found on this site, is available in a variety of accessible formats, including large print, Braille, plain language, or accessible electronic format, upon request.  To request information in an alternative format please fill out the Request for Alternate Formats Form below and email it to the Town of Milton's Accessibility Coordinator or call 905-878-7252 ext. 2109.

Accessibility Laws

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted into law by the provincial government in June 2005. The goal of the AODA is to create provincial accessibility standards and to obtain universal accessibility by 2025.

The AODA applies to the public, private, and not-for-profit sectors. This means businesses and organizations with more than one employee are required to comply with accessibility standards in five areas, including:

  • Customer service
  • Transportation
  • Information and communication
  • Built environment
  • Employment

Accessibility Regulations

The Accessibility Standards for Customer Service (O. Reg. 429/07 under the AODA) came into force on January 1, 2008. This means that businesses and organizations are legally required to make their customer service operations accessible to persons with disabilities by 2012.

On July 1, 2011, the Integrated Accessibility Standards (O. Reg. 191/11 under the AODA) were enacted into law.  This regulation includes the accessibility standards for information and communications, employment, transportation, and the design of public spaces.

Meeting the standards under these Regulations involved identifying and removing barriers within the Town's customer service, information and communications, employment, and transportation operating practices, policies and procedures, as well as ensuring that all of the Town's facilities and parks are accessible and inclusive to all residents and visitors.  

Compliance with the AODA

Accessibility Policies

The provincial regulations, under the AODA, required the Town to establish an Accessible Customer Service Policy and an Accessible Information, Communication, Employment and Transportation Policy. These corporate policies govern how staff will comply with these regulations.  In 2009 and 2012, respectively, Town Council approved both of these policies.

Municipal Accessibility Plans

In addition to its 2018-2023 Municipal Multi-Year Plan (Accessible PDF), the Town is required to develop an annual status report on this multi-year forecast.  The 2017 Accessibility Status Report identifies the projects and initiatives undertaken by staff to meet the Town's compliance obligations.  The members of the Milton Accessibility Advisory Committee play a key role in the development of these plans.

Milton Transit Accessibility Plan

The 2018 Milton Transit Accessibility Plan identifies the barriers that have been eliminated within Milton Transit over the last year, and outlines how it plans to comply with the transportation requirements, under the Integrated Accessibility Standards, throughout 2018.

Provincial Compliance Reports

The Town of Milton has met all of its compliance obligations for 2017.  The next Accessibility Compliance Report is due at the end of 2019.

Accessible Information and Communications

Accessible Formats and Communication Supports

If you require a communication support, such as an American Sign Language interpreter, to participate in a Town program, meeting, or event, contact the Accessibility Coordinator at least one week before the start of the event.

Town of Milton documents are available in a variety of accessible formats upon request.  Fill out the Accessible Formats Request Form or contact the Accessibility Coordinator at 905-878-7252 ext. 2109 to make a request.


The Town of Milton welcomes your feedback on the accessibility of its goods, services, and facilities.  You can submit your comments by filling out the Accessibility Feedback Form or by contacting the Accessibility Coordinator at 905-878-7252, ext. 2109.

Accessible Website and Web Content

Town of Milton staff is dedicated to ensuring that our website, and its content, meets the requirements set out under the Web Content Accessibility Guidelines.  To ensure the Town's website and content are accessible, staff conduct regular checks on our web pages, and receive training on how to create accessible digital documents.   

Town of Milton's Role in Accessibility

Milton Facility Accessibility Design Standards

The Town's facilities offer a variety of accessibility features. We are currently developing the Milton Facility Accessibility Design Standards which will include the new technical requirements for barrier-free design under the Ontario Building Code and the AODA Design of Public Spaces Standards. They will be used by contractors and consultants as an aid for the design and construction of all new facilities, as well as the renovation, alteration or addition to existing facilities owned, leased or operated by the Town of Milton.

Accessibility in Milton Parks

Milton's parks offer a variety of accessibility features that promote cooperative and inclusive play for children and youth with disabilities.  When designing and developing new or existing parks, staff relies on the Milton Facility Accessibility Design Standards and the Canadian Standards Association's Annex H to ensure that accessibility has been incorporated into as many park features as possible, including:  

  • Accessible junior and senior play structures.
  • Accessible washrooms with lowered sinks, towel dispensers, handrails, and wider stalls.
  • Accessible picnic tables and sitting areas.
  • Accessible bucket swings with removable stability straps.
  • Centrally located activity spaces.
  • Stable and firm surfaced trails.
  • Clear and accessible information and directional signage.

Emergency Response and Preparedness

The Town of Milton Emergency Plan addresses response and preparedness measures related to persons with visible and invisible disabilities. In collaboration with the municipalities of Halton Region and Halton Regional Police Services, the Emergency Preparedness for Persons with Disabilities series was developed.  These public education resources include a topic-focused pamphlet series, an audio CD, and a closed captioned personal emergency preparedness DVD.

National Access Awareness Week

National Access Awareness Week was established in 1988 to promote better access for persons with disabilities. The week was created in response to a request from Rick Hansen, following his 40,000 km Man in Motion World Tour. Held in the late spring, it celebrates the achievements and accomplishments made by and for persons with disabilities.

International Day for Persons with Disabilities

In 1982, the United Nations General Assembly adopted December 3 as the International Day for Persons with Disabilities.  The day recognizes the experiences of persons with disabilities and celebrates their achievements and accomplishments to eliminate barriers and promote worldwide universal accessibility.

More Information on the Town's Role in Accessibility 

External Resources