Project overview

The Town of Milton received $122,112 in funding which was used to conduct an independent review of the Milton Fire & Rescue Services (MFRS) Communications Centre, to provide recommendations that supports the federally mandated transition to an integrated Next Generation 9-1-1 (NG9-1-1) system.

The review included the following:

  • A detailed overview of current regulations, requirements or mandates required by the Canadian Radio-television and Telecommunications Commission (CRTC), applicable to the MFRS Communications Centre and required for full NG9-1-1 compatibility
  • Localized mapping of the current communications and dispatch infrastructure, applications and operational processes within the scope of NG9-1-1 with actionable recommendations for aligning to NG9-1-1 requirements
  • Development of a high level network design that could align to NG9-1-1 standards and requirements
  • Development of a schedule to change, upgrade or replace necessary/critical 9-1-1 infrastructure or applications in line with mandated CRTC NG9-1-1 deadlines
  • Estimated capital and operational costs
  • Anticipated impacts to existing and future service levels
  • Detailed infrastructure, technology and process requirements for future delivery models.

Summary of benefits

The benefits realized are:

  • Development of a roadmap with key considerations and a market analysis of technology and infrastructure providers which can be utilized by any Communication Centre who needs to prepare for the mandated NG9-1-1 integration
  • Identification of range of options for the Town of Milton to consider during planning and implementation with associated financial and service level benefits and deficits
  • Identification of necessary technology upgrades with anticipated costs which will support future rollout

The completion of this review supports Milton Fire & Rescue Services in making significant process in planning for the transition to NG9-1-1 which has been federally mandated by March 31, 2025.

Next steps

Staff will conduct a thorough review and analysis of the range of options available and develop a set of recommendations for future decision making. No decisions have been made about the options available at this time and no change to the existing communications model is anticipated.

To request a copy of the final report please send an email to Milton Fire & Rescue Services.