Milton access+ is a door-to-door shared ride specialized transit service for persons with disabilities. We offer this service, Monday to Friday from 5:20 a.m. to 10:11 p.m. and on Saturdays from 7:10 a.m. to 7:40 p.m.

Apply to Milton access+

To apply, complete the Milton access+ Application Form and submit it by email to mobility@oakville.ca, fax: 905-338-4166, or mail:

Specialized Transit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Oakville, ON L9H 0H3

Your application must be signed by you and your health care professional. You can also apply for specialized transit service in Burlington and Oakville. Please only apply for the service areas you will require.

Please review the Milton access+ Pre-Application Information before filling out the application.

Eligibility

Eligibility for Milton access+ is determined based on your ability to consistently use conventional transit services because of a disability. 

Application review

We will review your completed application within 14 days of receipt. You’ll receive a response letter indicating whether your application was approved or denied. 

Appeals

If you’re found ineligible for Milton access+ service, you can appeal the decision in writing within 60 days of the date on the denial letter. Send your written appeal to:

Para-Transit Application Office
c/o Oakville Transit
1225 Trafalgar Rd.
Oakville, ON L9H 0H3

An independent appeal committee will review your appeal and make a final decision. During their review, they may ask for an interview. If you’re required to attend an interview, we will provide transportation. Once a decision is reached, you’ll be notified by letter.

If your appeal is denied, you must wait 12 months before reapplying for Milton access+ services unless there is a significant change to your disability.

Service area

Milton access+ serves the urban areas of Milton. We don’t provide service to municipalities outside of Milton. You’ll need to arrange an alternate service. View our Milton access+ service area map to locate the specific service boundaries.

Live outside urban Milton?

If you live in a rural area, such as Campbellville, you can book a trip to and from urban Milton, but not within the rural region. For example, someone living in Campbellville can use Milton access+ to travel to the Milton Mall, but not the Mohawk Raceway.

After you register

If you’ve been accepted into the Milton access+ program, you can begin using our service. 

Booking a trip

To book a trip with Milton access+, please call 905-857-5417 anytime Monday to Saturday between 8:00 a.m. and 5:30 p.m. We don’t take bookings or provide service on Sundays. Please book your trip by 5:30 p.m. the day before your trip.

If no one answers, please leave your name and number and we will call you back to make a reservation. We will not process reservations made through voicemail.

Set a pick-up time

We will pick you up within a half hour window from the requested time. For example, if you request a 2:30 p.m. pick-up, we will arrive anytime between 2:15 p.m. and 2:45 p.m. Operators will wait up to five minutes from their arrival time. If you’re not ready within this time, a no-show will be recorded.

Return trips

Please book your initial and return trip at the same time. If you are unsure of the exact pick-up time for your return trip, give the reservationist an estimate. Keep our 30-minute pick-up window in mind and give yourself lots of time to get to the pick-up location. 

Additional stops

Milton access+ is a ride-share transit service and you may not be the only person on board. This means we can’t make any additional stops. We can accommodate additional stops if you book them as separate trips. This way we can best accommodate all passengers and help get everyone to their destination on time.

Last minute bookings

You can make a same-day booking request, however, due to the limited number of vehicles, we may not be able to accommodate your requested time. It is best to book at least one day in advance.
Cancellations and no-shows

If you can’t make your scheduled trip, you must call us at 905-857-5417 by 5:30 p.m. the day before your trip. If a cancellation is made on the same day of your requested booking, we will record this as a late cancellation. If you fail to cancel a trip and don’t show up at the time, we will record this as a no-show.

If you have excessive cancellations and repeated late cancellations or no-shows, we will review your Milton access+ eligibility. This may result in a suspension of services. View our Milton access+ How to Guide for information about our cancellation and no-show policy.