To provide reliable service and reduce unnecessary trips, Milton Transit requires its riders to cancel scheduled rides that are no longer needed.
If you need to cancel a trip, please do so as early as possible. Here’s what you need to know:
- Cancel at least three hours before your trip to avoid a late cancellation.
- If your trip is before 11 a.m., cancel by 5:30 p.m. the day before.
- Monday trips, cancel by 5:30 p.m. on Saturday.
If a rider has too many late cancellations or no-shows:
- They will receive a written warning after six or more incidents in a month.
- Continued issues could result in a 30-day suspension, and further violations could lead to a 60-day suspension.
- Subscription trips may be cancelled during a suspension.
Exceptions and appeals
We understand that emergencies happen. You won’t be penalized for:
- Medical emergencies (with documentation if needed)
- Service outages
- Unsafe weather
- Other compassionate reasons
If you believe your situation meets one of these exceptions, you can appeal. Appeals must be sent within seven business days of receiving a notice. Include any documents to support your case (such as a doctor’s note or weather report).
For more information or to submit an appeal contact Milton Transit.
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