To provide reliable service and reduce unnecessary trips, Milton Transit requires its riders to cancel scheduled rides that are no longer needed. 

If you need to cancel a trip, please do so as early as possible. Here’s what you need to know:

  • Cancel at least three hours before your trip to avoid a late cancellation.
  • If your trip is before 11 a.m., cancel by 5:30 p.m. the day before.
  • Monday trips, cancel by 5:30 p.m. on Saturday.

If a rider has too many late cancellations or no-shows:

  • They will receive a written warning after six or more incidents in a month.
  • Continued issues could result in a 30-day suspension, and further violations could lead to a 60-day suspension.
  • Subscription trips may be cancelled during a suspension.

Exceptions and appeals

We understand that emergencies happen. You won’t be penalized for:

  • Medical emergencies (with documentation if needed)
  • Service outages
  • Unsafe weather
  • Other compassionate reasons

If you believe your situation meets one of these exceptions, you can appeal. Appeals must be sent within seven business days of receiving a notice. Include any documents to support your case (such as a doctor’s note or weather report).

For more information or to submit an appeal contact Milton Transit.