The words Get Ready for Recreation along with a photo of a woman rolling out a ypga mat

Get ready for recreation by creating your account on our new online registration system. By registering online, you can view, register and securely pay for recreation programs, 24 hours a day, seven days a week. Everyone will need to create a new account, even returning users. 

Ensure you are ready when we open our doors again, create your new online account now. 

Please note:

  • Google Chrome is the ideal browser to use when creating your account and registering online
  • Only the person set as the primary contact on your account is able to see/register any other members of your family. To change the primary contact, call us at 905-878-7252 ext. 2440
  • Please note that when you create an account, you will get an email from communications@perfectmind.com. This is a legitimate email. To ensure you receive this and all future communication, we ask you to flag this address as ‘safe’ in your email settings to avoid it passing to your spam or junk folder

Create an account

How to create an account

 

Step-by-step instructions
  • Select the 'Create An Account' button to launch account set up
  • Click 'Create an Account' at the bottom of the sign-in box
  • Add the requested account details and click the 'Submit' button
    • Please note: the first member created on any new account will be assigned as the primary contact for the account. Please add an adult client first and then add additional family members on the "My Info" page.
  • You are now logged into your account. You can an add or edit your account information. You will receive an email from 'Perfect Mind' with a one-time temporary password for the next time you log in. When you use your temporary password, you will be prompted to create a new password.
    • Please note: your password must be at least 10 characters long, contain one uppercase letter, 1 number, and cannot contain a sequence (i.e. 123456 or 123abc).
  • Once logged in, you will land on the 'My Info' page. You can now verify or edit your contact information, including mailing and email addresses, add credit card information and add family members to your account.
  • To register for recreation programs visit the Town's recreation webpage to view available programs or select the Register/Book button within your account to browse courses open for registration.

Frequently Asked Questions

Login and account information

I forgot my password. How do I get a new one?

To retrieve your password, log in and click “Forgot My password”, enter your email address and hit send. You will receive an email to reset password.

Can I update my email?

Yes, there are four ways to update your email: 

  1. Online 
  2. Contact Customer Service email
  3. Call 905-878-7252 ext. 2440
  4. Visit us in person at a Customer Service counter at one of our facilities

How do I update or add new credit card information?

Credit card information is added to the main account holder’s account. On the client account screen, select 'Finance Information, then select 'New' and fill in all of the credit card information followed by 'Save.' Check 'Default' if you want it to be your default card. You are unable to edit credit card info once it has been added but you can add a new card.

How can I remove someone from my account?

To have someone removed from your account, visit us in person at a Customer Service counter at one of our facilities.

I do not wish to provide my email address, why do you need this information.

Unfortunately, without an email address you will not be able to create an account or have access to any of our Online Recreation Services (i.e. registration, facility booking requests, purchase or renew passes, waitlist etc.) In addition, you will not receive any electronic communications (course changes/cancellations, expiry reminders for passes, updates, etc.) regarding your programs or bookings.

My child’s birth date is wrong. How can I correct it?

Birth dates can only be updated in person with proof. Visit us in person at a Customer Service counter at one of our facilities to update birth dates on your account.  

Can I manage my own information in this system?

Yes, in this new system you can view and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in. 

Online booking and registration

I booked online for my drop-in activity. What do I need to provide when I arrive?
When you arrive, members can provide their member card to be scanned. Non-members can provide their phone number or name linked to the account.

Do I have to book online for drop-in activities ?

Booking online for drop in activities will guarantee your spot, so booking online is recommended. Online pre-bookers will get express service to scan and go.  You can still choose to come in person and pay for your drop-in, but note that drop-in programs are first-come first-serve.

Where can I see what activities I’m registered for?

When you log in, select the name of who is registered, scroll and select “Schedules”. Each family member is displayed as a different colour. You can choose to see family member on one schedule or you can switch to “List View” to display the selected  family member activities only.

Why are there two (2) price options?

The fees listed for activities are for resident and non-residents.  Perfect Mind will select the fee automatically based on your account information. Fees are also pro-rated after programs begin.

I was registering for an activity, I had to step away and when I came back, my spot was gone.  What should I do now?

When processing a registering on line, your spot is held for 5 minutes without any on-screen activity. If the registration process is not complete within this time frame, the spot is release back and available to anyone. You need to start the registration process again.

Do I have to register online for drop-in activities?
Booking online for drop-in activities will guarantee your spot, so booking online is recommended. Online pre-bookers will get express service to scan and go. You can still choose to come in person and pay for your drop-in, but note that drop-in programs run on a first-come first-served basis.
Where can I see which activities I’m registered for?

When you log into your account, select the name of who is registered, scroll and select 'Schedules.' Each family member is displayed as a different colour. You can choose to see family member on one schedule or you can switch to 'List View' to display the activities for the selected family member. 

Why are there two price options?
The activity fees are for residents and non-residents. Perfect Mind will select the fee automatically based on your account information. Fees are also pro-rated after programs begin.
When registering for an activity, I had to step away and when I came back, my spot was gone. What should I do now?
When processing a registering online, your spot is held for five minutes without any on-screen activity. If the registration process is not complete within this timeframe, the spot is release back and available to anyone. You need to start the registration process again.

Withdrawals, credits and refunds

Can I withdraw from a drop-in program and get a refund online?
You can get a refund by emailing cancelmydropin@milton.ca or by calling 905-864-4132 prior to the start of the program. Once the program has begun, no refunds will be issued. No shows are tracked and could affect your ability to register in future programs. Currently, the system is not equipped to provide online cancellations and refunds. 
Can I withdraw from a registered program and get a refund online?
Yes, customers can register and withdraw from activities online. Log in to your account, select participant name, then select 'Schedule' from the list on the left hand side. Switch your view to Calendar View and select 'Action' beside the course you wish to cancel. Select 'Withdraw' from drop-down list and choose the reason for cancellation.
  • The refund method is displayed on screen
  • Credit card payments will have the option to refund back to the original card
  • Withdrawal fees will be charged as per Town policy
  • Subsidy payments will be returned to subsidy account
  • Refunds take three business days to process
I need to cancel out of a program due to medical reasons. Do I have to pay admin fees?
For cancellations due to medical reasons, please submit a refund request form in person at one of our facilities with a medical note or complete the online form and upload your medical note.
How can I see the credit on my account?
Once you log into your account, select a family member, on the next screen you will see any credits available.
How do I pay outstanding balances online?
Balances can be paid once you log in to your account. Select the account holder’s name and choose the 'Invoice' tab. Select from displayed invoice and select, 'Make Payment.' Invoices cannot be paid with a credit on account. To use a credit on account to pay an outstanding balance, please visit us in person at a customer service counter at one of our facilities. If you are unavailable to see the Invoices tab, please call 905-864-4132 for assistance. 

Receipts

Where do I find tax receipts? 

Registrations that qualify for a tax receipt will be displayed under the tax receipt tab in your account. If you require a receipt that is dated prior to Sept. 1, 2020, please email your request to us.

Waitlists

I received an email for an available spot in a program I was wait listed for. What are my next steps?
You can select 'Confirm' to approve your spot, which will take you to the log in page to complete the registration and payment. If you are no longer interested in the program, please contact us by calling 905-864-4132 or by emailing us. 

Gift cards

How can I purchase a gift card?
Gift cards can be purchased in person at a Customer Service counter at one of our facilities. Gift cards can be used to pay for a Town of Milton program in-person or online.

Financial assistance

Where can I check to see if I have approved financial assistance?  
Log in to your account, select a family member name, then select 'Subsidy Allocations' from the list on the left hand side. A box will appear which will display all financial assistance associated with this family member. Please visit our web page for more Financial Assistance Program information.