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Rider alert

Starting Aug. 1, Milton Transit’s updated cancellation and no-show policy takes effect. To help provide reliable service and reduce unnecessary trips, riders must cancel scheduled trips they no longer need as early as possible.

What you need to know:

  • Cancel at least three hours before your trip to avoid a late cancellation.
  • If your trip is before 11 a.m., cancel by 5:30 p.m. the day before.
  • For Monday trips, cancel by 5:30 p.m. on Saturday.

What happens if you don’t cancel in time:

  • After six or more late cancellations or no-shows in a month, you will receive a written warning.
  • Continued issues may result in a 30-day suspension.
  • Further violations could lead to a 60-day suspension.
  • Subscription trips may be cancelled during a suspension.

Exceptions: 

You won’t be penalized for:

  • Medical emergencies (with documentation, if needed)
  • Service outage
  • Unsafe weather
  • Other compassionate reasons

Appeals:

If you believe your situation qualifies for an exception, you can appeal within seven business days of receiving a notice. Please include supporting documents (for example, a doctor’s note or weather report).

For more information or to submit an appeal, contact Milton Transit.