Back to SearchThe Town of Milton has installed Quick Response (QR) codes in four municipal parks as part of a pilot project that allows residents to easily report full garbage cans, litter, or damaged park equipment.
QR codes were installed on waste receptacles or nearby equipment in the pilot parks. QR codes are two-dimensional barcodes that users can scan with a smartphone camera to access online content. This digital approach is part of a pilot project that runs until Nov. 30 and may expand to other locations and types of service requests.
“We’re excited to explore how QR codes can support service improvements in the Town of Milton,” said Doug Sampano, Commissioner, Community Services, Town of Milton. “This pilot project will help us determine if this technology can enhance staff response times and ensure our parks remain clean and usable for all visitors.”
Users can select their park location, upload photos, and describe the issue. Operations staff receive the park location, issue details, and time of report, enabling a timely response.
QR codes offer a sustainable and cost-effective way to collect and submit service information. Letting users submit real-time requests helps staff deliver on-demand service where it’s needed most. It also allows staff to track request types and frequency, improving service delivery and park maintenance over time.
This initiative will be piloted at the following locations:
- Ward 1 – Rotary Park, outside the concession building
- Ward 2 – Fitzgerald Park, north end
- Ward 3 – Bristol District Park, soccer field
- Ward 4 – Ford Neighbourhood Park, north end
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