The Town of Milton is committed to making every interaction with municipal services easier, faster, and more convenient for the community. Whether you’re paying a property tax bill, booking a transit trip, or applying for a permit, we focus on putting people first and using technology to improve your experience. We're continuing to explore new opportunities for enhancing services and leveraging innovative technologies.
What is Digital Transformation and Customer Experience?
Digital Transformation
Resources
Customer Experience
How it benefits you and our community
Investing in Digital Transformation and Customer Experience means real, everyday improvements for Milton’s Community such as:
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Access services online 24/7 — no need to travel to Town Hall or wait on hold.
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Use your phone, tablet, or computer to manage permits, bills, and transit bookings.
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AI-assisted tools and streamlined systems mean quicker answers and less wait time.
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Track the status of your applications and requests online, in real time.
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Services designed for everyone, including accessible options.
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Efficient digital services help the Town do more with less, keeping costs down for taxpayers.
Innovation in action
Online Property Tax Portal |
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Customers can now create an account to view and manage property tax bills online. Sign up through the Property Tax Portal to go paperless and access billing history anytime. Resources |
Next Gen 911 |
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A complete rebuild of the 9-1-1 system has been implemented to support faster response times, improved data quality, and enhanced information sharing for dispatchers and first responders. Resources
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Automated License Plate Recognition |
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Automated licence plate recognition (LPR) technology is being used to support bylaw enforcement, reducing manual processing and improving the accuracy and efficiency of ticketing activities. Resources
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Spare AI Voice — Operations Team & After-Hours Support |
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An AI-powered call assistant is available to answer general inquiries, support the reporting of operational and maintenance issues, and collect information to help inform staff resource allocation while providing reliable service 24 hours a day, seven days a week.
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Online Permits Portal |
Submit building permit application, upload documents, pay and track request status — all online, without a trip to Town Hall.
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Online Recruitment |
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Online recruitment solution delivers a fully digital, end-to-end hiring experience, enabling candidates to search and apply for jobs, manage their profiles, upload required documentation, track application status, and electronically review and sign offer letters.
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Exploring now
Milton is actively exploring additional opportunities to improve digital service delivery. Stay tuned for updates on upcoming launch announcements.
Single Sign-on (SSO) |
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Residents will be able to use a single set of credentials to access Town digital services, eliminating the need to manage multiple usernames and passwords. Expected launch: 2027 |
Automated Fire Station Alerting System |
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Automatic emergency dispatching to fire stations, reducing response time and modernizing emergency alert workflows. Expected launch: Late 2026 |
Milton.ca Refresh |
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A fully refreshed milton.ca is being developed with a resident-first approach, featuring improved navigation, a mobile-friendly experience and seamless integration with online services. Expected launch: 2026 |
Have feedback?
We want to hear from you. Your input helps shape how Milton designs and improves services for everyone.
Tell us how we’re doing through our Contact us form or call Town Hall at 905-878-7252.
Contact Us